These general terms and conditions of sale are concluded between the company NORMANDY CAB & TOURS, registered with the RCS of Lisieux under the number 949637474 and any person, whether acting in a professional capacity or not, (hereinafter the «customer») wishing to book a chauffeur-driven transport service (hereinafter the «service») on their own behalf or on behalf of individuals who have duly authorised them to do so (the «passenger(s)"). »).

The fact of booking a service with our company implies the full and unreserved acceptance by the customer and passengers of these general terms and conditions of sale (hereinafter the «Terms and Conditions of Sale» or «T&Cs»). Any condition to the contrary imposed by the customer or passenger, in particular any clause to the contrary arising from the customer's or passenger's own general terms and conditions, shall be unenforceable against our company unless expressly accepted by us in writing in advance.

We reserve the right to modify our GTC at any time. The GTC applicable to the reservation of a service are those in force on the date of the firm reservation of the service (hereinafter «the reservation»).

As a passenger transport company, our company guarantees the proper organisation and smooth running of the assignments entrusted to it.

1. DEFINITIONS

Transfer

The term «transfer» refers to any one-way transport order.

The pick-up time is defined at the time of booking. The time of arrival depends on the route to be covered and traffic conditions.

Our drivers strictly apply the rules of the Highway Code. They respect road signs and may under no circumstances exceed the speed limits set by the regulations.

The customer placing the order is solely responsible for the transport time. They must therefore allow for any delays due to traffic when determining the pick-up time. If the customer does not show up for the pick-up appointment within 15 minutes of the scheduled pick-up time, the drivers are entitled to return to the company's head office, or to respond to another transport request if necessary. If the customer is late, we decline all responsibility for the consequences of this delay.

Availability

The term «provision» refers to all transport orders including outward and return transport, as well as waiting time at the destination. Several stages are possible in the same journey.

Night rate

The night rate applies from 7pm to 7am.

2. BOOKING

To reserve and/or pay for a service, the customer must be of legal age or an emancipated minor, be legally capable of entering into a contract and comply with these GCS.

The customer is responsible for the bookings he/she makes both in his/her own name and on his/her own behalf and on behalf of passengers when acting on behalf of the latter. The customer guarantees the truthfulness and accuracy of the information provided.

RESERVATION REQUEST

The request to book a service may be made by telephone, SMS message, email, via the www.normandycabandtours.fr website or by any other means approved by our company. When made by telephone, the booking request must be confirmed in writing using the above methods.

Outside closed periods (e.g. holidays), the telephone booking service is open from 8 a.m. to 10 p.m. From 10pm, a message service allows you to make a transport request for the following day from 9am. This booking request can also be made by text message, or by email to: contact@normandycabandtours.fr.

Reservations are systematically confirmed by our company by any means whatsoever (e.g. text message, telephone call, e-mail).

The reservation request must include the following minimum information:

• The date, time and place of the initial pick-up of the passenger(s)
• The final drop-off point and any intermediate stops to be respected
• The number of people to be transported (specify if the passenger has reduced mobility and/or is in a wheelchair):
• The approximate number, weight and overall volume of baggage items
• The customer's telephone number and e-mail address

ISSUE A QUOTATION

On receipt of the booking request, our company will draw up a quote based on the information provided by the customer or passenger.

Any change in the information provided may affect the initial price of the service. In addition, any service not provided for in the quote may be invoiced in addition to the quote.

3. RATES

Rates are set on a flat-rate basis, or determined per journey when the order is placed, in proportion to the distance travelled, or according to the duration of the service and the distance travelled for hire services.

Prices are quoted inclusive of all taxes in Euros (€) and include :

• driver service
• fuel
• professional civil liability insurance for persons carried for hire or reward
• VAT at the rates in force (as at 1 January 2026: 10 % for transfers, 20 % for transfers to third parties).

The prices indicated on our quotations are valid for fifteen days from the date the quotation is sent.

For any service, our company may decide on a minimum charge specified in the quotation.

At any time during a service, the customer may decide to change the destination or interrupt it. In this case, the customer will be billed for the time and distance travelled and at least the package price agreed at the time of booking.

If the scheduled return time is exceeded, or if the number of kilometres is exceeded, an additional charge will be made on the basis of the rate communicated at the time of booking.

Vehicles are charged by the hour. Each hour of hire includes a fixed mileage of 40 km. Additional kilometres over and above those included in the hour of hire will be billed extra.

Any hour started is due and will be invoiced for a full hour. Unless agreed in advance, prices do not include motorway tolls, parking charges (particularly at stations and airports) or access charges to sites (museums, theatres, châteaux, etc.). These are charged extra.

A driver's meal will be charged at an additional rate of €15.00 per meal, including VAT, for use during the hours 11.00 to 14.00 or 19.00 to 21.00.

For overnight stays, in addition to meal costs, the driver's accommodation costs will be invoiced. For trips in France, the fixed price for one night and breakfast is €90.00 inc. VAT, and for trips abroad, the fixed price for one night and breakfast is €120.00 inc. However, if the driver is staying in the same hotel as the customer, the latter is free to choose whether to pay for the driver's hotel night and breakfast with the hotelier. This arrangement must be agreed in advance between the customer and the driver.

The price of the service may be revised to take account, in particular, of increases in the price of fuel and all costs incurred in providing the service.

Additional charges may be levied for specific customer requests such as baby seats or special refreshments. The amounts charged will be specified in the quotation or booking confirmation.

Our company reserves the right to change its prices at any time without prior notice. These changes will be communicated to the customer and will apply to all services booked after the update of our rates.

4. CONDITIONS OF SERVICE

PICKING UP THE PASSENGER

The passenger(s) must comply with the pick-up rules indicated by our company and/or the driver assigned to provide the service. We cannot be held liable if the passenger(s) fail to comply with the pick-up procedure, thereby preventing the service from being carried out.

The Highway Code requires passengers to fasten their seatbelts at the front and rear of the vehicle. Failure to comply with this rule renders our company liable in the event of an accident.

Our company maintains a strict no-smoking policy in all its vehicles. Failure to comply with this rule will result in the invoicing of cleaning and repair costs of a fixed amount equal to €250 including VAT.

The consumption of alcohol is not permitted in our vehicles. The driver has the right to refuse to carry any passenger who is believed to be under the influence of alcohol or drugs and whose behaviour constitutes a threat to the driver, the vehicle or any other passenger.

Our company may choose to subcontract, transfer or assign all or part of the service to a third party of its choice, without giving prior notice to the customer.

The photographs and images available on our website, brochures and any presentation documentation are not contractual. Our company will not be held responsible if the car and/or the driver do not correspond to the photographs or images.

The vehicles used to provide the services are equipped with a geolocation system. By accepting our services, the customer consents to the use of this geolocation system.

BAGGAGE POLICY

The total weight of baggage is limited to that which is compatible with the vehicle used, within the limits of the space available. The driver may refuse to accept luggage or objects exceeding this weight. In particular, for safety reasons, we reserve the right to refuse to load any bulky baggage in the passenger compartment.

Passengers' personal belongings are their responsibility and our company will not be held responsible for any loss or damage to these belongings.

VEHICLE CAPACITY - NUMBER OF PASSENGERS CARRIED

The maximum number of passengers in the car (including the Driver) must not exceed the maximum number of passengers stated in the car's technical specifications. The Driver and/or our company reserve the right to refuse a passenger exceeding these limits.

PETS

Small dogs and other small pets weighing no more than 6 kg, suitably enclosed in a container no larger than 45cmx30cmx25cm, are accepted on board vehicles, up to a limit of two. Subject to this restriction, no other domestic animals are accepted on board vehicles, with the exception of assistance dogs (e.g. guide dogs, handi-dogs, etc.).

5. BOOKING CHANGES AND CANCELLATIONS

All booked services are due once the driver has arrived at the pick-up point.

Any change to a booking must be sent to us by telephone, text message or email at least 24 hours before the pick-up time.

In the event of cancellation of a booking, a cancellation fee will be charged in accordance with the following conditions:

• no charge for cancellations made more than 72 hours before pick-up
• 50 % of the fare for cancellations made less than 72 hours before pick-up
• 100 % of the fare for cancellations less than 24 hours before pick-up

Our company reserves the right to apply different conditions for cancellations or modifications, particularly in the event of peak periods or for services involving a large number of vehicles. These special conditions will appear in the quotation or order summary received by the customer and will take precedence over the present provisions.

6. DELAY

Our company is not responsible for delays caused by force majeure and/or for reasons beyond its control (strikes, natural disasters, train/plane delays).

It is expressly agreed that delays in transport times due to unforeseen traffic difficulties do not give entitlement to any compensation (e.g. traffic jams, accidents, diversions, weather conditions, various events, etc.).

DRIVER DELAY

The driver is considered to be late if he arrives after the appointment time set when the service was booked. In the event of a delay, our company will contact the customer to inform them of the delay and, if it is impossible to pick them up, will offer them an alternative solution. In the absence of an alternative solution, the customer may be compensated, indemnified or reimbursed, on the understanding that the amount reimbursed, as well as the liability of our company, will be limited to the anticipated amount of the service booked or, where this is not determined, to a maximum of €150.

CUSTOMER DELAY

The driver must wait for the customer 15 minutes after the pick-up time specified when the service was booked. After this time, a customer who is not present at the pick-up point is deemed to be absent («no-show»). In this case, the customer will be invoiced the higher of the cost of the transfer from the pick-up point to the garage and the cost of the time actually spent waiting for the customer at the pick-up point.

There is a 30-minute waiting period to allow customers to collect their baggage and get to the transport vehicle when they are picked up at airports, in relation to the theoretical time of arrival of the flight.

As our company is not responsible for delays in air or rail traffic, or for the smooth operation of airport services, a charge of €40 (including tax) (day rate) or €50 (including tax) (night and weekend rate) will be made for each additional 30-minute wait.

7. COMMITMENT AND LIABILITY

Our company acts as a chauffeur-driven passenger transport company and as such declares that it complies with the professional regulations in force.

It assumes the obligation of safety that all professional transporters have towards the persons transported, as well as the responsibilities linked to the control of the passenger transport vehicle, whether it is the owner or the hirer.

Our company has taken out an insurance policy covering its professional civil liability in respect of the passenger transport business and, in particular, all the financial consequences of bodily injury, property damage and consequential loss for which it would be liable in the course of providing its services, in particular following a traffic accident, from the moment the passenger enters the vehicle until he/she leaves, with the exception of damage caused by the fault of the passenger.

8. DETERIORATION

The customer will be responsible for any damage caused by him or by the persons with him in the car (with the exception of the driver) or the passenger(s) during the service, inside the car, and will be billed accordingly for any repair or breakdown service required to restore the car to good working order and/or cleanliness and/or appearance.

9. SETTLEMENT, PAYMENT AND SUPPORTING DOCUMENTS

TERMS OF PAYMENT FOR THE SERVICE

All our services are payable in cash at the end of the assignment, except for assignments lasting more than half a day, for which a deposit is required when the order is placed. The amount of this deposit is communicated to the customer at the time of booking. Deposits received are non-refundable. Any cancellation by the customer of a booking, for whatever reason, will result in the loss of the deposit, by way of fixed and irreducible compensation.

We accept payment in cash or by credit card (Visa, EuroCard, Mastercard, AMEX) or, for bookings made at least 3 days in advance, by bank transfer.

For certain services, our company reserves the right to request partial or full payment in advance (e.g. night pick-ups or pick-ups away from our head office). In this case, the booking will only be confirmed on receipt of this payment.

INVOICING - PAYMENT

The service is payable in cash on completion. The customer is informed that the debit may occur immediately after completion of the service.

In the case of services performed over several consecutive days, our company may be required to deduct the estimated cost of the previous day's service each day, with our company being responsible for adjusting the final amount according to the services invoiced.

Corporate customers who have an account with us are invoiced directly.

In all cases, the company sponsoring the service requested is solely responsible for payment, including in the event of cancellation, modification, no-show or default by its own customer (e.g. customer of a hotel establishment whose reservation was made by that establishment).

Our services are payable within 30 days of the invoice date for corporate customers with an account in our books, unless otherwise agreed in writing. No discount will be granted for payment on a date prior to the service.

LATE PAYMENT

Any delay in payment shall automatically entail, without any reminder from us, from the day following the payment date shown on the invoice, the payment of penalties of an amount at least equivalent to three times the legal interest rate as well as the application of a flat-rate indemnity for administrative recovery costs of €40 excluding VAT per unpaid invoice in accordance with the provisions of article L441-10 of the French Commercial Code.

If recovery action is necessary, all costs relating to this procedure will be charged to the customer.

In the event of late payment, our company has the right to suspend or cancel current service orders without prejudice to any other remedy.

CLAIMS - LIABILITY

In the event of a dispute concerning the amount of the invoice or the way in which the service was carried out, the customer may send a complaint by registered letter with acknowledgement of receipt (LRAR) to our company at the following address: NORMANDY CAB & TOURS, Lieu dit La Cour Saint Denis - 14130 LE BREUIL EN AUGE.

Any complaint must be made in writing within 8 days of the service concerned, otherwise it will not be taken into account.

Our company and its drivers are not responsible for objects left in our vehicles or elsewhere during the service.

In the event of a dispute, the LISIEUX Commercial Court shall have sole jurisdiction.

10. PERSONAL DATA MANAGEMENT

These terms and conditions are subject to regulations relating to the protection of personal data (in particular Regulation (EU) 2016/679 of 27 April 2016 and the French Data Protection Act no. 78-17 of 6 January 1978).

DATA COLLECTED

The personal data collected by our company when booking and providing services (in particular via the geolocation system with which the vehicles are equipped) is :

• The customer's identification data and postal, telephone and electronic contact details; ;
• the email and telephone details of the passenger(s); ;
• data relating to means of payment ;
• data relating to vehicle movements and location (speed, route taken and distance travelled).

PROCESSING PURPOSES

The data collected by our company is processed for the following purposes:

• the preparation and execution of the contract, in particular :
  • managing the booking and confirmation of services;
  • monitoring and invoicing services;
  • emergency calls in the event of an incident or accident;
  • complaints management ;
  • the fight against fraud.
• The fulfilment of the legitimate interests pursued by our company in terms of promotion and canvassing, in particular :
  • monitoring customer relations (maintaining customer satisfaction, building customer loyalty) ;
  • compiling statistics and/or commercial analyses;
  • transmission of advertising information or commercial offers to provide goods or services similar to those described herein.

Our company may only use the personal data communicated by the customer to send advertising information or commercial offers from its commercial partners if it has obtained the customer's consent.

By accepting these GTC, the customer agrees to the collection and processing of the aforementioned personal data for the aforementioned purposes by our company, which is responsible for the processing.

DATA RETENTION

Our company records and keeps personal data relating to the service for a period of 3 years from the time of booking.

At the end of this period, the said personal data may be archived by our company, to enable it to comply with its accounting, tax and legal obligations (in particular the 5-year limitation period applicable to contracts/article 2224 of the French Civil Code; 10-year period for keeping invoices/ L123-22 of the French Commercial Code).

Our company has the technical means to guarantee the confidentiality and security of the data collected.

Our company authorises itself to transfer its customer file to another company in the event of the business being taken over by a third party, without prejudice to the aforementioned provisions.

CUSTOMER RIGHTS

In accordance with the French Data Protection Act no. 78-17 of 6 January 1978, customers have the right to access their file and the right to rectify or delete information concerning them. They may at any time request:

• rectification, updating and/or deletion of personal data;
• limit the processing of your data;
• data portability ;
• to object to the processing of his or her data on legitimate grounds.

To exercise these rights, customers may send their request by post to : NORMANDY CAB & TOURS - Lieu Dit La Cour Saint Denis - 14130 LE BREUIL EN AUGE

The customer must provide proof of identity in order to exercise the aforementioned rights.

11. INTELLECTUAL PROPERTY

Our website, including, but not limited to, the photographs, graphics, customer interface, editorial content, scripts and software, contains information and elements belonging to our company and/or its subcontractors which are protected by intellectual property law. The customer and/or user of the site expressly acknowledges that he/she must not use this information or these documents, except for use in accordance with our GTC.

The customer and/or user of our website must not copy, reproduce, display or use any element of our website protected by intellectual property in any way whatsoever without our prior consent.

The customer and/or user of the site must not establish a connection, including by means of a hypertext link, «mirror», whether by electronic means or otherwise, to any part of the website or an application without our prior written consent.

If you have any questions, please contact us by email : contact@normandycabandtours.fr

VERY IMPORTANT

The transport of people for hire or reward is a regulated activity. Only authorised vehicles (chauffeur-driven vehicles; occasional transport) may provide this service, in accordance with the legal and regulatory provisions in force. We take the liberty of warning our customers against certain companies or individuals who do not comply with these provisions and cannot offer any guarantees.

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